Employer: Hiwot Shanko

Location: Sheger city - Legetafo, Addis Ababa

Job type: Full-time

Work arrangement: On-site

Application deadline: 2026-10-31

The listed deadline has passed. The source still marks this job as active; confirm availability before applying.

Customer service officer - Sheger city/Legetafo
E-Ethio Credit System PLC is looking for a qualified, responsible, and detail-oriented Customer Service Officer for our building located in Legetafo.
The role involves rental accounting, payment collection, tenant/customer service, documentation, and supervision of security and cleaning staff.
Key Responsibilities
Record and follow up on rent, cost-sharing, and other payments.

Collect bank advices/payment confirmations and issue official receipts.

Maintain accurate financial and tenant records.

Prepare daily financial and operational reports for Head Office.

Handle tenant inquiries, complaints, and service requests and follow up until resolved.

Supervise security and cleaning personnel, including attendance, discipline, and performance.

Coordinate with Finance and General Service departments on building-related matters.

Report significant financial, operational, safety, security, and tenant issues.

Qualifications & Requirements
Bachelor’s Degree in Accounting & Finance, Business Administration, Management, or a related field.

1–4 years of relevant work experience.

Experience in rental accounting, property/building administration, or customer service is highly preferred.

Good knowledge of MS Excel and Microsoft Office.

Strong communication, organization, follow-up, and customer-service skills.

Ability to supervise and coordinate support staff.

Fluency in Afaan Oromo, Amharic, and English is required.

Honest, responsible, disciplined, and detail-oriented.

Residence around Legetafo/Sheger is preferred.

Location: Legetafo

Requirements: Customer Service & Care, Detail Oriented

Skills and tags: Customer Service & Care, Detail Oriented

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Source: Afriwork