Employer: B D A BUSINESS AND AGRICULTURAL DEVELOPMENT PLC

Location: Bole International Airport, Addis Ababa

Job type: Full-time

Work arrangement: On-site

Application deadline: 2026-11-07

Role Overview
We are looking for an experienced Outlet/Café Manager to lead day-to-day café operations, drive sales, maintain food safety and service standards, and develop a high-performing team.
Key Responsibilities
• Manage end-to-end café operations, ensuring efficient service and consistent execution of company standards.
• Drive sales and achieve revenue targets through effective service, customer engagement, and local sales initiatives.
• Monitor sales trends and key performance indicators, identify gaps, and implement corrective actions.
• Lead, coach, and motivate the café team; manage shift schedules, attendance, performance feedback, and training.
• Ensure high standards of customer service, order accuracy, product quality, and timely service.
• Maintain food safety, hygiene, sanitation, and workplace safety standards in line with company SOPs and applicable requirements.
• Oversee stock planning, ordering, receiving, storage, wastage control, and inventory accuracy.
• Ensure correct operation of café equipment and prompt escalation of maintenance requirements.
• Monitor billing, cash handling, daily sales reconciliation, and other operational controls.
• Manage café-level profitability and monitor relevant P&L indicators.
• Ensure audit readiness and timely closure of audit observations.
• Maintain required records and submit regular operational and sales reports to the reporting manager.
• Resolve customer concerns professionally and escalate significant issues when required.

Minimum Requirement
4–7 years of relevant experience in the Food & Beverage or hospitality industry, preferably in café operations.

Demonstrated ability to lead teams, manage daily operations, and achieve sales targets.

Education
Graduate in any discipline; a degree or diploma in Hotel Management or Hospitality is preferred.

Skills & Attributes
Strong understanding of café operations, food safety, inventory control, and service standards.

Good communication, interpersonal, problem-solving, and organisational skills.

Working knowledge of POS systems, MS Office, and inventory or reporting tools.

Requirements: Food & Beverage Preparation & Service, Hospitality Service, Leadership, Food And Beverage Management

Skills and tags: Food & Beverage Preparation & Service, Hospitality Service, Leadership, Food And Beverage Management

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Source: Afriwork